Terms of service
Welcome to FreshSmart! These Terms of Use (“Terms”) govern your use of our services, website, and purchases from our store. By accessing our website, making a purchase, or engaging with our services, you agree to comply with these Terms. Please read them carefully.
1. General Information
FreshSmart is a local butcher shop that offers a variety of fresh meats, cuts, and specialty products. Our services include in-store purchases, online orders, and delivery where applicable. These Terms apply to all interactions with our shop, whether in-person or online.
2. Eligibility
To use our services, you must be at least 18 years old and have the legal capacity to enter into a contract. By making a purchase or engaging with our services, you confirm that you meet these requirements.
3. Product Availability
We strive to provide a wide variety of fresh and high-quality products. However, product availability may vary based on demand and seasonal factors. We reserve the right to limit quantities and modify our product offerings without notice. If a product you ordered is unavailable, we will notify you promptly and offer alternatives or issue a refund.
4. Pricing and Payments
All prices listed for our products are in [ZAR] Rands and are subject to change without notice. Payments for online orders are processed securely through our payment gateway. We accept major credit/debit cards and other forms of payment as indicated on our website.
By purchasing from our store, you agree to pay for all applicable taxes and shipping fees (if applicable) at the time of checkout.
5. Order Fulfillment
We take pride in fulfilling all orders with care and accuracy. For in-store purchases, we will prepare your order upon request. For online orders, we will process and ship the products as quickly as possible, subject to product availability and shipping methods. Delivery times may vary depending on your location and the delivery method selected.
6. No Return or Exchange Policy
Due to health and safety regulations, all sales of meat products are final. We do not accept returns or exchanges once a product has been purchased. In the case of any product defects or discrepancies, please contact us immediately, and we will work with you to address the issue on a case-by-case basis.
7. Customer Responsibilities
As a customer, you agree to:
- Provide accurate and complete information when placing an order or interacting with our services.
- Ensure proper handling and storage of purchased items to maintain food safety and quality.
- Abide by all applicable laws, regulations, and safety protocols when using our services, especially in relation to food handling and preparation.
8. Intellectual Property
All content on our website, including images, text, logos, and trademarks, is the property of FreshSmart and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any of our content without explicit permission.
9. Privacy and Data Protection
We value your privacy. Any personal information collected through our website or in-store transactions will be used only for order processing, customer service, and communication. We will not share your personal data with third parties unless required by law or necessary for fulfilling your order.
10. Limitation of Liability
FreshSmart is not responsible for any damage, loss, or injury arising from the use of our products or services. Our liability is limited to the amount paid for the product or service in question.
11. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on our website, and the revised Terms will apply to any transactions or interactions that occur after the updated Terms are posted. We encourage you to review these Terms periodically.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in South Africa.
13. Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at:
FreshSmart
132 Hans Strijdom St, Vanderbijlpark 1900
081 043 7931
Thank you for choosing FreshSmart! We look forward to serving you with the best products and customer service possible.
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